Privacy Policy

Your Privacy Matters to Us

At NoviaFred, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

1. Information We Collect

We may collect personal information that you provide directly to us, such as your name, email address, phone number, billing and shipping addresses, and payment details when you make a purchase or create an account. We may also collect non-personal information automatically, including your IP address, browser type, device information, and browsing behavior on our website.

2. How We Use Your Information

Your information helps us:

• Process and fulfill your orders accurately and efficiently.
• Provide customer support and respond to your inquiries.
• Send updates about your orders or account activity.
• Offer promotions and marketing communications if you have opted in.
• Analyze website usage and improve our products, services, and website performance.

3. Data Security

We use a combination of technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment information is encrypted and processed securely through trusted payment gateways. We continuously review and update our security practices to safeguard your data.

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us with:

• Payment processing and financial transactions.
• Shipping and order fulfillment.
• Marketing services (only if you have opted in).
• Website hosting, analytics, and technical support.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies may help us remember your preferences, recognize returning visitors, and deliver personalized content. You can manage or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.

6. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also object to certain data processing activities, restrict usage, or withdraw your consent at any time. To exercise any of these rights, please contact our customer support team at assistanceconnect@noviafred.com .

7. Third-Party Links

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external websites you visit.

8. Children’s Privacy

NoviaFred does not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected data from a child, we will delete it promptly. Parents or guardians may contact us at assistanceconnect@noviafred.com to request deletion or inquire about our practices.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new services. Any significant changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.

Thank you for trusting NoviaFred with your personal information. We are committed to safeguarding your privacy and providing a safe, secure, and enjoyable shopping experience for all our customers.