By accessing or using the NoviaFred website and services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase or using any services on our site. These terms apply to all users, visitors, and customers.
All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Payment must be completed at the time of purchase using the available payment methods. Prices are displayed in Euros (€) and include applicable taxes where indicated.
By placing an order, you confirm that all information provided is accurate and that you are authorized to use the payment method provided. Any fraudulent activity may result in order cancellation and potential legal action.
We offer free worldwide shipping on all orders. Delivery times vary depending on your location, local postal services, and customs procedures. We provide estimated shipping times at checkout, but NoviaFred cannot be held responsible for delays outside of our control.
All orders are carefully packaged to prevent damage during transit. Customers are responsible for providing accurate shipping information. In case of lost or damaged shipments, please contact us immediately so we can assist you in resolving the issue.
Customers may return products within 30 days of delivery, provided items are unused, unwashed, and in their original packaging. Refunds are processed after inspection of returned items and credited to the original payment method. Exchanges are subject to product availability.
To initiate a return or exchange, please contact our support team at assistanceconnect@noviafred.com . Return shipping costs are generally the responsibility of the customer unless the return is due to a defective or incorrect product.
To make purchases or access certain features, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify NoviaFred immediately of any unauthorized use or security breach. NoviaFred is not liable for any loss or damage arising from your failure to comply with this responsibility.
We make every effort to provide accurate product descriptions, images, and specifications. However, slight variations in color, texture, or dimensions may occur due to manufacturing processes or display differences.
All content on the NoviaFred website, including text, images, logos, designs, and trademarks, is the property of NoviaFred or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.
NoviaFred shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. We strive to ensure the website is accurate and reliable, but we do not guarantee uninterrupted access, error-free content, or that the site will meet your specific requirements.
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
Users agree not to misuse the website by engaging in fraudulent activity, posting harmful content, or attempting to disrupt website functionality. Violations may result in account suspension, cancellation of orders, or legal action.
These Terms & Conditions are governed by and interpreted in accordance with the laws of France, without regard to conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in France.
NoviaFred may update these Terms & Conditions from time to time. Any significant changes will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of any updates.
For any questions or clarifications regarding these Terms & Conditions, please contact our support team at assistanceconnect@noviafred.com. We are happy to provide guidance and support regarding your rights and obligations.
Thank you for shopping with NoviaFred. By using our website and services, you agree to these terms and acknowledge our commitment to providing a safe, reliable, and enjoyable shopping experience.
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