Delivery

Shipping & Returns

At NoviaFred, we want your shopping experience to be simple, reliable, and enjoyable. From the moment you place an order until your bedding arrives at your door, we handle every step with care and attention to detail, ensuring your items reach you safely and promptly.

Shipping: We provide free worldwide shipping on all orders. Orders are typically processed within 3–5 business days and carefully packaged to protect each product during transit. Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor your parcel until it arrives at your doorstep.

Shipping times may vary depending on your location, local postal services, and customs procedures. We always strive to ensure that your items are delivered in perfect condition, and our packaging is designed to prevent damage during transport. For urgent orders, we recommend placing your order early to account for potential delays.

Returns: If your purchase does not meet your expectations, you may return it within 30 days of delivery. Items must be unused, unwashed, and returned in their original packaging to qualify for a refund or exchange. To initiate a return or exchange, please contact our support team at assistanceconnect@noviafred.com . Our team will guide you through each step of the process to make it as easy and stress-free as possible.

Once we receive and inspect the returned items, refunds will be processed to your original payment method. Please allow a few business days for the amount to appear in your account. In case of exchanges, we will ship the replacement items promptly at no additional shipping cost.

For international orders, please note that customers are responsible for any import duties, taxes, or customs fees that may apply in their country. Our customer service team is always available to provide guidance and answer any questions regarding international shipping.

We value each customer and are committed to providing both high-quality bedding and a trustworthy shopping experience. Your satisfaction is our top priority, and we are always here to assist you with any questions, concerns, or special requests. You can reach us anytime at assistanceconnect@noviafred.com.

Thank you for choosing NoviaFred. We are dedicated to ensuring that every order delivers comfort, quality, and peace of mind — so you can enjoy your new bedding with complete confidence.